Services

Perfect service, even once production is finished

Our after-sales service guarantees perfectly tailored support for your products, even once production is finished. We advise you, provide tips and deal with maintenance, system analysis and cleaning for your products. Our service centres in northern, central and southern Germany keep us flexible and quick on our feet. And we have international experience, too. Just get in touch. Leave it to us!

Service presentation

Rollout

Systematic rollout coordination and implementation is planned meticulously to ensure your project reaches a successful conclusion. We provide you with an uninterrupted chain of services, extending from delivery to commissioning at the intended place of use.

Servicing

Polygon designs your systems to ensure they are easily serviced. So servicing begins even in the development phase. Besides visual assessments and functional testing of the housing, we also check the hardware components and the interface communication. It goes without saying that we thoroughly clean the insides and outsides, too.

Service hotline

Our telephone hotline is available from 8 am to 8 pm on workdays to provide assistance in all service areas. Qualified technicians help with troubleshooting and coordinate any other steps needed.

Repair Center

Our main concern at all times is to prevent malfunctions and downtimes from the outset. But if these incidents do occur, we proceed according to the principle of providing a solution as rapidly as possible, with the lowest effort for everyone involved and at minimum cost. Our experts look after this on location or – if it can't be done there – in our repair centre.

What customers say

Migros logo

"A big thank you for the punctual delivery of all services, some of which were no doubt challenging. We picked the right partner in Polygon!"

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DHL

The venture we are currently engaged in together with Polygon represents a significant milestone and paradigm shift in our 'Packstation history' to date ..."

Galeria Kaufhof GmbH

"I was thrilled to work with a company like Polygon. They showed immense creative drive, expertise and professionalism. It took just 8 weeks from the initial idea to production of the systems!"

real logo

"Polygon developed our new Payback terminal. Everything went smoothly thanks to the excellent and fair project management.

Galeria Kaufhof GmbH

"Polygon handled its well-crafted redesign of the new GALERIA terminals in a truly professional and reliably manner. This creative solution is ideal in ensuring the terminals are barrier-free and easy to service."

UKM logo

"After conducting thorough research the market, we decided that the new solution by Polygon best suits our needs. Its sophisticated and flexible hardware solution is convincing  …"

Galeria Kaufhof GmbH

"We are certain that the terminals will be used far more now. Our customers are thrilled that they can print coupons for the points they collect, then redeem the vouchers here in our stores."

dm logo

"Polygon's pragmatic approach to solving problems makes it an important partner when innovative products are needed"